Optional

Carrier Issue Updated

​

Sent when a carrier issue (detention, lumper, TONU, breakdown, damage, shortage, overage, or other incident) is created or updated on a load. Clients must configure a CARRIER_ISSUE_UPDATED webhook subscription to receive these events.

Body·
required
application/json

Common envelope fields shared by v2 webhook events. Each concrete event schema adds its own eventType and typed data payload.

    • customerLoadInternalId
      Type: string | null
      required

      Your internal load ID, if provided during load creation

    • data
      Type: object ·
      required

      Carrier issue data payload.

    • eventType
      enum
      const:  
      CARRIER_ISSUE_UPDATED
      required

      Event name for carrier issue updates.

      values
      • CARRIER_ISSUE_UPDATED
    • id
      Type: string
      required

      Unique event identifier (ULID)

    • loadNumber
      Type: string | null
      required

      Your load reference number

    • occurredAt
      Type: string Format: date-time
      required

      When the underlying activity occurred (ISO 8601)

    • workflow
      Type: string | null enum
      required

      The Augment workflow that produced this event

      values
      • TRACK_AND_TRACE
      • CARRIER_SUPPORT
      • null
Responses
  • 200

    Carrier issue update received successfully

Request Example for post/CARRIER_ISSUE_UPDATED
curl /CARRIER_ISSUE_UPDATED \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "id": "01JN3GVAY1T1V8E5VFXY4N2K9X",
  "workflow": "CARRIER_SUPPORT",
  "occurredAt": "2026-06-16T14:00:00Z",
  "loadNumber": "LOAD-12345",
  "customerLoadInternalId": "internal-123",
  "eventType": "CARRIER_ISSUE_UPDATED",
  "data": {
    "carrierIssueId": "01JCARRIERISSUERECORD00001",
    "issueType": "DETENTION_PICKUP",
    "status": "OPEN",
    "stopType": "PICKUP",
    "stopSequenceNumber": 1,
    "amountCents": 15000,
    "waitTimeMinutes": 180,
    "description": "Carrier reported 3-hour wait at shipper. Appointment was 08:00, arrived 07:45, still not loaded as of 11:00.",
    "resolution": null,
    "externalId": "TMS-INC-30275"
  }
}'
No Body

Carrier issue update received successfully