Optional

Carrier Issue Updated

​

Sent when a carrier issue (detention, lumper, TONU, breakdown, damage, shortage, overage, or other incident) is created or updated on a load. Clients must configure a CARRIER_ISSUE_UPDATED webhook subscription to receive these events.

Body·
required
application/json

Fields present on every v2 webhook event.

    • customerLoadInternalId
      Type: string | null
      required

      Your internal load ID, if provided during load creation

    • data
      Type: object ·
      required

      Carrier issue data payload.

    • eventType
      enum
      const:  
      CARRIER_ISSUE_UPDATED
      required

      Event name for carrier issue updates.

      values
      • CARRIER_ISSUE_UPDATED
    • id
      Type: string
      required

      Unique event identifier (ULID)

    • loadNumber
      Type: string | null
      required

      Your load reference number

    • occurredAt
      Type: string Format: date-time
      required

      When the underlying activity occurred (ISO 8601)

    • workflow
      Type: string | null enum
      required

      The Augment workflow that produced this event, or null when no single workflow can be attributed. New values may be added over time, so treat this as an open set rather than a fixed list.

      values
      • TRACK_AND_TRACE
      • CARRIER_SUPPORT
      • POD_COLLECTION
      • LOAD_BUILDING
      • CARRIER_SELECTION
      • SCHEDULING
      • CUSTOMER_SUPPORT
      • null
Responses
  • 200

    Carrier issue update received successfully

Request Example for post/CARRIER_ISSUE_UPDATED
curl /CARRIER_ISSUE_UPDATED \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "id": "01JN3GVAY1T1V8E5VFXY4N2K9X",
  "workflow": "CARRIER_SUPPORT",
  "occurredAt": "2026-06-16T14:00:00Z",
  "loadNumber": "LOAD-12345",
  "customerLoadInternalId": "internal-123",
  "eventType": "CARRIER_ISSUE_UPDATED",
  "data": {
    "carrierIssueId": "01JCARRIERISSUERECORD00001",
    "issueType": "DETENTION_PICKUP",
    "status": "OPEN",
    "stopType": "PICKUP",
    "stopSequenceNumber": 1,
    "amountCents": 15000,
    "waitTimeMinutes": 180,
    "description": "Carrier reported 3-hour wait at shipper. Appointment was 08:00, arrived 07:45, still not loaded as of 11:00.",
    "resolution": null,
    "externalId": "TMS-INC-30275"
  }
}'
No Body

Carrier issue update received successfully