AgentContact

The person on the other side of an agent communication, or the person a request was routed to.

Any identity field may be null when Augment does not hold that detail for the contact. Match on externalId where you can; it is your own system's identifier for the contact.

  • email
    Type: string | null
    required

    Contact's email address

  • externalId
    Type: string | null
    required

    Your system's identifier for this contact, as supplied to Augment. null when Augment has no matching contact record.

  • name
    Type: string | null
    required

    Contact's name

  • phone
    Type: string | null
    required

    Contact's phone number in E.164 format

  • phoneExtension
    Type: string | null
    required

    Contact's phone extension

  • role
    Type: string

    The contact's role, on call events where Augment has one. Treat as an open set.