AgentContact
The person on the other side of an agent communication, or the person a request was routed to.
Any identity field may be null when Augment does not hold that detail for the contact. Match on externalId where you can; it is your own system's identifier for the contact.
- emailType: string | nullrequired
Contact's email address
- externalType: string | null
Id requiredYour system's identifier for this contact, as supplied to Augment.
nullwhen Augment has no matching contact record. - nameType: string | nullrequired
Contact's name
- phoneType: string | nullrequired
Contact's phone number in E.164 format
- phoneType: string | null
Extension requiredContact's phone extension
- roleType: string
The contact's role, on call events where Augment has one. Treat as an open set.