ReceivedTextMessageData

An inbound text message received by an Augment agent.

  • direction
    Type: string · CommunicationDirectionenum
    required

    Direction of the communication from Augment's point of view. OUTBOUND means Augment initiated it; INBOUND means Augment received it.

    values
    • INBOUND
    • OUTBOUND
  • message
    Type: string
    required

    The message text.

  • classification
    Type: string

    The category Augment assigned to the message. Treat as an open set — the values you receive depend on how your workflows are configured.

  • summary
    Type: string

    Plain-language summary of the message.