CarrierIssueUpdatedData

A standardized carrier issue notification. Sent when the carrier-support agent creates or updates an issue (detention, lumper, TONU, breakdown, damage, shortage, overage, or other incident) on a load.

  • carrierIssueId
    Type: string | null
    required

    Correlation token for this carrier issue (Augment's internal incident record id). Echo it back on the callback to update the same incident in place. Null if not yet available.

  • description
    Type: string
    required

    Full narrative description of the issue.

  • issueType
    Type: stringenum
    required

    The category of carrier issue.

    values
    DETENTION_PICKUPDETENTION_DELIVERYLUMPERTONULAYOVERBREAKDOWNDAMAGESHORTAGEOVERAGEOTHER
  • status
    Type: "OPEN" or "RESOLVED" or "CANCELED"enum
    required

    Current lifecycle status of the issue.

  • amountCents
    Type: integer | null

    Monetary claim amount in USD cents (e.g. lumper fee, detention charge).

  • externalId
    Type: string

    The incident id in your TMS, once you have reported it back via the callback. When present, treat this event as an update to that existing incident rather than a new one.

  • resolution
    Type: string | null

    How the issue was resolved. Populated when status is RESOLVED.

  • stopSequenceNumber
    Type: integer | null

    1-indexed position of the affected stop on the route.

  • stopType
    Type: "PICKUP" or "DELIVERY" or nullenum

    Which stop type is affected, if applicable.

  • waitTimeMinutes
    Type: integer | null

    Wait or detention duration in minutes.

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