HumanAssistanceRequestedData

An agent's request to hand a load off to a human.

  • contact
    Type:
    required

    The person at your brokerage the request was routed to.

    Properties: 6
  • reasonCode
    Type: stringenum
    required

    Why the agent asked for help. DIRECT_REQUEST means someone on the call or thread asked for a human; the others mean the agent could not proceed on its own.

    values
    DIRECT_REQUESTLOAD_LOOKUP_FAILURECARRIER_LOOKUP_FAILUREINSUFFICIENT_INFORMATION
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