CallData

A completed phone call between an Augment agent and a contact.

callId
Type: string
required

Augment's identifier for the call. The same value is sent as data.callId on CALL_RECORDING_AVAILABLE for that call. Use it to deduplicate completed-call deliveries and to match a completed call to its recording.
contact
Type:
required

The person on the call.

Properties: 6
direction
Type: enum
required

Direction of the communication from Augment's point of view. OUTBOUND means Augment initiated it; INBOUND means Augment received it.

values
INBOUNDOUTBOUND
actionItems
Type: array of string

Follow-up items the agent extracted from the call.
analysisStatus
Type: string

State of the call analysis. Treat as an open set — new values may be added over time.
callStatus
Type: string

How the call attempt ended. Treat as an open set — new values may be added over time.
callType
Type: string

What the call was for. Treat as an open set — new values may be added over time.
loadDetails
Type:

Per-load information the agent extracted from the call, such as the load's status and the driver's location and ETA. Omitted when the call analysis did not extract any.

Properties: 8
outcome
Type: string

The agent's categorization of the result. Values vary by callType; treat as an open set.
summary
Type: string

Plain-language summary of what was discussed.
timestamp
Type: stringFormat: date-time

When the call happened, in UTC ISO 8601 format, per the voice platform. Distinct from the envelope's occurredAt, which is when Augment recorded the event.