Optional

Canceled Scheduled Outreach

​

v1 equivalent: none. v2 only.

Sent when a carrier outreach that Augment had scheduled is canceled before it ran. The data payload describes the outreach that was canceled and is the same shape as SCHEDULED_CARRIER_OUTREACH, so you can match it against the outreach you recorded earlier. occurredAt is when the cancellation happened; scheduledAt is when the outreach would have run.

Sent only for outreach directed at a contact — a call, email, or text that will now not happen.

Body·
required
application/json

Fields present on every v2 webhook event.

    • customerLoadInternalId
      Type: string | null
      required

      Your internal load ID, if provided during load creation

    • data
      Type: object ·
      required

      The outreach that was canceled. Same shape as SCHEDULED_CARRIER_OUTREACH.

    • eventType
      enum
      const:  
      CANCELED_SCHEDULED_OUTREACH
      required

      Event name for a canceled scheduled carrier outreach.

      values
      • CANCELED_SCHEDULED_OUTREACH
    • id
      Type: string
      required

      Unique event identifier (ULID)

    • loadNumber
      Type: string | null
      required

      Your load reference number

    • occurredAt
      Type: string Format: date-time
      required

      When the underlying activity occurred (ISO 8601)

    • workflow
      Type: string | null enum
      required

      The Augment workflow that produced this event, or null when no single workflow can be attributed. New values may be added over time, so treat this as an open set rather than a fixed list.

      values
      • TRACK_AND_TRACE
      • CARRIER_SUPPORT
      • POD_COLLECTION
      • LOAD_BUILDING
      • CARRIER_SELECTION
      • SCHEDULING
      • CUSTOMER_SUPPORT
      • null
Request Example for post/CANCELED_SCHEDULED_OUTREACH
curl /CANCELED_SCHEDULED_OUTREACH \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "id": "evt_01HZXK9P7QM3N8YV4TBWJC2RDR",
  "workflow": "TRACK_AND_TRACE",
  "occurredAt": "2026-05-13T12:34:56Z",
  "loadNumber": "LOAD-456",
  "customerLoadInternalId": "INT-789",
  "eventType": "CANCELED_SCHEDULED_OUTREACH",
  "data": {
    "scheduledAt": "2026-05-14T08:00:00Z",
    "outreachType": "PHONE_CALL",
    "context": "Follow up on delivery ETA"
  }
}'