Optional

Completed Call

v1 equivalent: none. v2 only.

Sent when an outbound call placed by an Augment agent ends. contact is the person who was called, and summary, callStatus, callType, outcome, and actionItems describe how the call went.

This event reports the call itself. It is not a tracking update — when a check-in call yields a location or ETA, that arrives separately as TRACKING_UPDATE.

Body·

required

application/json

Fields present on every v2 webhook event.

- customerLoadInternalId
  Type: string | null
  required
  
  Your internal load ID, if provided during load creation
- data
  Type:
  required
  
  Call data payload.
  
  Properties: 11
- eventType
  enum
  const:
  COMPLETED_CALL
  required
  
  Event name for a completed outbound call.
- id
  Type: string
  required
  
  Unique event identifier (ULID)
- loadNumber
  Type: string | null
  required
  
  Your load reference number
- occurredAt
  Type: stringFormat: date-time
  required
  
  When the underlying activity occurred (ISO 8601)
- workflow
  Type: string | nullenum
  required
  
  The Augment workflow that produced this event, or null when no single workflow can be attributed. New values may be added over time, so treat this as an open set rather than a fixed list.
  
  values
  TRACK_AND_TRACECARRIER_SUPPORTPOD_COLLECTIONLOAD_BUILDINGCARRIER_SELECTIONSCHEDULINGCUSTOMER_SUPPORTnull

Responses

200

Event acknowledged

post/COMPLETED_CALL

curl /COMPLETED_CALL \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "id": "evt_01HZXK9P7QM3N8YV4TBWJC2RDF",
  "workflow": "TRACK_AND_TRACE",
  "occurredAt": "2026-05-13T12:34:56Z",
  "loadNumber": "LOAD-456",
  "customerLoadInternalId": "INT-789",
  "eventType": "COMPLETED_CALL",
  "data": {
    "callId": "01HZXK9P7QM3N8YV4TBWJC2RDF",
    "direction": "OUTBOUND",
    "contact": {
      "name": "Jane Dispatcher",
      "externalId": "CONTACT-123",
      "email": "dispatch@carrier.com",
      "phone": "+15551234567",
      "phoneExtension": "204",
      "role": "DISPATCHER"
    },
    "summary": "Driver confirmed pickup and is en route to delivery.",
    "callStatus": "CONNECTED",
    "callType": "CHECK_IN",
    "outcome": "IN_TRANSIT",
    "actionItems": [
      "Follow up if driver has not arrived by 16:00."
    ],
    "analysisStatus": "COMPLETED",
    "timestamp": "2026-05-13T12:34:56Z",
    "loadDetails": [
      {
        "loadNumber": "LOAD-456",
        "loadStatus": "IN_TRANSIT",
        "driverLocationCity": "Dallas",
        "driverLocationState": "TX",
        "driverLocationCountry": "US",
        "driverLocationLatitude": 32.7767,
        "driverLocationLongitude": -96.797,
        "driverEta": "2026-05-13T16:00:00Z"
      }
    ]
  }
}'

No Body

Event acknowledged

Agent Activity

Completed Inbound Call

Completed Call

Body·CompletedCallEvent

Responses

Body·