Optional

Completed Call

​

v1 equivalent: none. v2 only.

Sent when an outbound call placed by an Augment agent ends. contact is the person who was called, and summary, callStatus, callType, outcome, and actionItems describe how the call went.

This event reports the call itself. It is not a tracking update — when a check-in call yields a location or ETA, that arrives separately as TRACKING_UPDATE.

Body·
required
application/json

Fields present on every v2 webhook event.

    • customerLoadInternalId
      Type: string | null
      required

      Your internal load ID, if provided during load creation

    • data
      Type: object ·
      required

      Call data payload.

    • eventType
      enum
      const:  
      COMPLETED_CALL
      required

      Event name for a completed outbound call.

      values
      • COMPLETED_CALL
    • id
      Type: string
      required

      Unique event identifier (ULID)

    • loadNumber
      Type: string | null
      required

      Your load reference number

    • occurredAt
      Type: string Format: date-time
      required

      When the underlying activity occurred (ISO 8601)

    • workflow
      Type: string | null enum
      required

      The Augment workflow that produced this event, or null when no single workflow can be attributed. New values may be added over time, so treat this as an open set rather than a fixed list.

      values
      • TRACK_AND_TRACE
      • CARRIER_SUPPORT
      • POD_COLLECTION
      • LOAD_BUILDING
      • CARRIER_SELECTION
      • SCHEDULING
      • CUSTOMER_SUPPORT
      • null
Responses
  • 200

    Event acknowledged

Request Example for post/COMPLETED_CALL
curl /COMPLETED_CALL \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "id": "evt_01HZXK9P7QM3N8YV4TBWJC2RDF",
  "workflow": "TRACK_AND_TRACE",
  "occurredAt": "2026-05-13T12:34:56Z",
  "loadNumber": "LOAD-456",
  "customerLoadInternalId": "INT-789",
  "eventType": "COMPLETED_CALL",
  "data": {
    "direction": "OUTBOUND",
    "contact": {
      "name": "Jane Dispatcher",
      "externalId": "CONTACT-123",
      "email": "dispatch@carrier.com",
      "phone": "+15551234567",
      "phoneExtension": "204",
      "role": "DISPATCHER"
    },
    "summary": "Driver confirmed pickup and is en route to delivery.",
    "callStatus": "CONNECTED",
    "callType": "CHECK_IN",
    "outcome": "IN_TRANSIT",
    "actionItems": [
      "Follow up if driver has not arrived by 16:00."
    ]
  }
}'
No Body

Event acknowledged