Optional

New Rep Email

​

v1 equivalent: none. v2 only.

Sent when an inbound email from one of your own reps is received by an Augment agent. Same payload as NEW_EMAIL; the separate event type lets you distinguish correspondence with your team from correspondence with carriers.

Body·
required
application/json

Fields present on every v2 webhook event.

    • customerLoadInternalId
      Type: string | null
      required

      Your internal load ID, if provided during load creation

    • data
      Type: object ·
      required

      Email data payload.

    • eventType
      enum
      const:  
      NEW_REP_EMAIL
      required

      Event name for a received email from one of your reps.

      values
      • NEW_REP_EMAIL
    • id
      Type: string
      required

      Unique event identifier (ULID)

    • loadNumber
      Type: string | null
      required

      Your load reference number

    • occurredAt
      Type: string Format: date-time
      required

      When the underlying activity occurred (ISO 8601)

    • workflow
      Type: string | null enum
      required

      The Augment workflow that produced this event, or null when no single workflow can be attributed. New values may be added over time, so treat this as an open set rather than a fixed list.

      values
      • TRACK_AND_TRACE
      • CARRIER_SUPPORT
      • POD_COLLECTION
      • LOAD_BUILDING
      • CARRIER_SELECTION
      • SCHEDULING
      • CUSTOMER_SUPPORT
      • null
Responses
  • 200

    Event acknowledged

Request Example for post/NEW_REP_EMAIL
curl /NEW_REP_EMAIL \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "id": "evt_01HZXK9P7QM3N8YV4TBWJC2RDJ",
  "workflow": "TRACK_AND_TRACE",
  "occurredAt": "2026-05-13T12:34:56Z",
  "loadNumber": "LOAD-456",
  "customerLoadInternalId": "INT-789",
  "eventType": "NEW_REP_EMAIL",
  "data": {
    "direction": "INBOUND",
    "attachmentCount": 0,
    "participants": {
      "from": {
        "name": "Sam Rep",
        "address": "sam@brokerage.example"
      },
      "to": [
        {
          "name": "Augment",
          "address": "loads@augment.example"
        }
      ],
      "cc": []
    },
    "subject": "RE: LOAD-456 — please stop tracking",
    "summary": "Rep asks the agent to pause outreach on this load.",
    "classification": "GENERAL_INQUIRY"
  }
}'
No Body

Event acknowledged