Optional

Completed Inbound Call

​

v1 equivalent: none. v2 only.

Sent when an inbound call handled by an Augment agent ends — the carrier called in rather than being called. The payload is identical to COMPLETED_CALL apart from direction, which is always INBOUND.

Body·
required
application/json

Fields present on every v2 webhook event.

    • customerLoadInternalId
      Type: string | null
      required

      Your internal load ID, if provided during load creation

    • data
      Type: object ·
      required

      Call data payload.

    • eventType
      enum
      const:  
      COMPLETED_INBOUND_CALL
      required

      Event name for a completed inbound call.

      values
      • COMPLETED_INBOUND_CALL
    • id
      Type: string
      required

      Unique event identifier (ULID)

    • loadNumber
      Type: string | null
      required

      Your load reference number

    • occurredAt
      Type: string Format: date-time
      required

      When the underlying activity occurred (ISO 8601)

    • workflow
      Type: string | null enum
      required

      The Augment workflow that produced this event, or null when no single workflow can be attributed. New values may be added over time, so treat this as an open set rather than a fixed list.

      values
      • TRACK_AND_TRACE
      • CARRIER_SUPPORT
      • POD_COLLECTION
      • LOAD_BUILDING
      • CARRIER_SELECTION
      • SCHEDULING
      • CUSTOMER_SUPPORT
      • null
Responses
  • 200

    Event acknowledged

Request Example for post/COMPLETED_INBOUND_CALL
curl /COMPLETED_INBOUND_CALL \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "id": "evt_01HZXK9P7QM3N8YV4TBWJC2RDG",
  "workflow": "CARRIER_SUPPORT",
  "occurredAt": "2026-05-13T12:34:56Z",
  "loadNumber": "LOAD-456",
  "customerLoadInternalId": "INT-789",
  "eventType": "COMPLETED_INBOUND_CALL",
  "data": {
    "direction": "INBOUND",
    "contact": {
      "name": "Jane Dispatcher",
      "externalId": "CONTACT-123",
      "email": "dispatch@carrier.com",
      "phone": "+15551234567",
      "phoneExtension": null,
      "role": "DISPATCHER"
    },
    "summary": "Carrier called to report a two-hour delay at pickup.",
    "callStatus": "CONNECTED",
    "callType": "INBOUND",
    "outcome": "DELAYED",
    "actionItems": [
      "Notify customer of revised pickup time."
    ]
  }
}'
No Body

Event acknowledged