Optional
Completed Inbound Call
v1 equivalent: none. v2 only.
Sent when an inbound call handled by an Augment agent ends — the carrier called in rather than being called. The payload is identical to COMPLETED_CALL apart from direction, which is always INBOUND.
Body·
required
application/json
Fields present on every v2 webhook event.
- Type: string | nullcustomer
Load Internal Id requiredYour internal load ID, if provided during load creation
- Type:datarequiredProperties: 11
Call data payload.
- enumevent
Type const:COMPLETED_INBOUND_CALLrequiredEvent name for a completed inbound call.
- Type: stringidrequired
Unique event identifier (ULID)
- Type: string | nullload
Number requiredYour load reference number
- Type: stringFormat: date-timeoccurred
At requiredWhen the underlying activity occurred (ISO 8601)
- Type: string | nullenumworkflowrequired
The Augment workflow that produced this event, or
nullwhen no single workflow can be attributed. New values may be added over time, so treat this as an open set rather than a fixed list.valuesTRACK_AND_TRACECARRIER_SUPPORTPOD_COLLECTIONLOAD_BUILDINGCARRIER_SELECTIONSCHEDULINGCUSTOMER_SUPPORTnull
Responses
- 200
Event acknowledged
Request Example for post/COMPLETED_INBOUND_CALL
curl /COMPLETED_INBOUND_CALL \
--request POST \
--header 'Content-Type: application/json' \
--data '{
"id": "evt_01HZXK9P7QM3N8YV4TBWJC2RDG",
"workflow": "CARRIER_SUPPORT",
"occurredAt": "2026-05-13T12:34:56Z",
"loadNumber": "LOAD-456",
"customerLoadInternalId": "INT-789",
"eventType": "COMPLETED_INBOUND_CALL",
"data": {
"callId": "01HZXKA2R5T7W9XB3NCEYD6FGH",
"direction": "INBOUND",
"contact": {
"name": "Jane Dispatcher",
"externalId": "CONTACT-123",
"email": "dispatch@carrier.com",
"phone": "+15551234567",
"phoneExtension": null,
"role": "DISPATCHER"
},
"summary": "Carrier called to report a two-hour delay at pickup.",
"callStatus": "CONNECTED",
"callType": "INBOUND",
"outcome": "DELAYED",
"actionItems": [
"Notify customer of revised pickup time."
],
"analysisStatus": "COMPLETED",
"timestamp": "2026-05-13T12:34:56Z",
"loadDetails": [
{
"loadNumber": "LOAD-456",
"loadStatus": "AT_PICKUP",
"driverEta": "2026-05-13T14:30:00Z"
}
]
}
}'
No Body